HELP CENTER (FAQ)

Don't hesitate to also contact us, if you have further questions about our services.

Yes of course, but only if you already possess a valid Schengen visa. At the latest, you can book our services up to 7 working days before the departure date.

Yes, currently we offer several All-Inclusive packages (tickets, visas, meals, accommodation, transport etc.) for Private & Group Tours that you can choose from. Contact us to find out more about the All-Inclusive packages we currently offer.

Of course! Our flexible service concept allows you to customize any tour packages we currently offer. Please hubungi kami and mention the tour package you are interested in, and inform us the customization that you want.

Our payment scheme consists of 2 stages:

• Down Payment (DP) of 50% after the approval of the proposal
• Payment of the remaining 50%

Down Payment (DP) of 50% must be paid within 3 working days after proposal approval. The payment of remaining 50% can be paid in installments until 3 working days before the departure date.

No. We will issue our price quote in Euro, but you can choose to pay either in Euro or Rupiah. We will determine the amount to be paid in Rupiah according to the EUR/IDR exchange rate on the day of payment.

For now, payment can only be accepted via bank transfer. Payment can be made to below accounts.

Euro Account

Nama bank:      OCBC NISP
No. rekening:    52800014830
Atas nama:        PT. Mitrawisata Jelajah Buana
Alamat:              Jl. Dharmahusada Mas VII AB-22, 60115 Surabaya

Rupiah Account

Bank name:      Bank Central Asia
No. rekening:    7230537555
Atas nama:        PT. Mitrawisata Jelajah Buana
Alamat:              Jl. Dharmahusada Mas VII AB-22, 60115 Surabaya

Unfortunately no. For security reasons, we prefer not to accept payments in cash when you arrive in Europe. Therefore, you also don't have to take any risk by bringing excessive cash from Indonesia into Europe.

Although it is not desirable, we understand that your plans for visiting Europe may change.

Changes/cancellation of tour has to be done 60 days before the departure date. Please contact us as soon as possible if there is any change on departure time, schedule, number of people etc.

Although we understand that cancellations can happen for one reason or another, unfortunately we cannot provide refunds for tours that you have canceled.

We will provide refund only in case that your Schengen visa application is rejected. In this particular situation, we will refund your Down Payment (DP) minus:

• Schengen visa application cost (only if you arrange your visa with us)
• Administration cost amounted to 10% of the Down Payment (DP)